LOCAL DELIVERY AND STUDIO PICKUP POLICY

Last updated: August 26, 2026

This Local Delivery and Studio Pickup Policy applies to eligible orders placed with Petal and Pour. Petal and Pour does not currently offer postal, parcel, interprovincial, or international shipping. Any reference to “shipping” on our website or at checkout refers to local delivery unless otherwise stated.

LOCAL DELIVERY AREA AND FEES

Local delivery is available only to eligible addresses within the postal-code areas listed below. An asterisk following the first three characters of a postal code includes all complete postal codes beginning with those characters. Delivery remains subject to the requested date, product availability, access conditions, and our delivery capacity.

All delivery fees are stated in Canadian dollars and are subject to applicable taxes.

$20 STUDIO NEARBY DELIVERY ZONE

A delivery fee of $20 CAD applies to addresses with the following postal-code prefixes:

L4X*, L4Y*, L5A*, L5E*, L5G*, M3M*, M4K*, M4M*, M4R*, M4S*, M4T*, M4V*, M4W*, M4X*, M4Y*, M5A*, M5B*, M5C*, M5E*, M5G*, M5H*, M5J*, M5K*, M5L*, M5N*, M5P*, M5R*, M5S*, M5T*, M5V*, M5X*, M6A*, M6B*, M6C*, M6E*, M6G*, M6H*, M6J*, M6K*, M6L*, M6M*, M6N*, M6P*, M6R*, M6S*, M7A*, M8V*, M8W*, M8X*, M8Y*, M8Z*, M9A*, M9B*, M9C*, M9N*, M9P*, and M9R*.

$40  GTA DELIVERY ZONE

A delivery fee of $40 CAD applies to addresses with the following postal-code prefixes:

L3L*, L3P*, L3R*, L3S*, L3T*, L4B*, L4C*, L4E*, L4H*, L4J*, L4K*, L4L*, L4S*, L4T*, L4V*, L4W*, L4Z*, L5B*, L5C*, L5H*, L5J*, L5K*, L5L*, L5M*, L5N*,L5P*,L5R* L5S*, L5T*, L5V*, L5W*, L6A*, L6B*, L6C*, L6E*, L6G*, L6H*, L6J*, L6K*, L6L*, L6M*, L6P*, L6R*, L6S*, L6T*, L6V*, L6W*, L6X*, L6Y*, L6Z*, L7A*, M1B*, M1C*, M1E*, M1G*, M1H*, M1J*, M1K*, M1L*, M1M*, M1N*, M1P*, M1R*, M1S*, M1T*, M1V*, M1W*, M1X*, M2H*, M2J*, M2K*, M2L*, M2M*, M2N*, M2P*, M2R*, M3A*, M3B*, M3C*, M3H*, M3J*, M3K*, M3L*, M3N*, M4A*, M4B*, M4C*, M4E*, M4G*, M4H*, M4J*, M4L*, M4N*, M4P*, M5M*, M9L*, M9M*, M9V*, and M9W*.

ADDRESSES OUTSIDE THE STANDARD DELIVERY AREA

Addresses that do not fall within one of the postal-code areas listed above are not eligible for standard local delivery through checkout. Customers may contact Petal and Pour before placing an order to request a delivery quote. Delivery outside the standard area is not guaranteed and will be considered individually based on the address, distance, requested date and time, order size, travel conditions, and driver availability.

An outside-area delivery is accepted only after Petal and Pour confirms the arrangement and additional delivery charge in writing and the customer pays all required charges. If Petal and Pour does not confirm the request, the customer must select an eligible delivery address or studio pickup.

Applicable delivery fees will be displayed at checkout before payment. If a delivery address is changed after an order is accepted, additional charges may apply, and we cannot guarantee that the revised address will remain within our delivery area or schedule.

ORDER LEAD TIME

Petal and Pour does not offer same-day delivery. Local delivery orders must be placed at least one calendar day before the requested delivery date. The earliest available delivery date is the following calendar day, subject to the applicable ordering cutoff, product and flower availability, our delivery capacity, and the dates and time windows displayed during checkout. Customers may also select a later available delivery date.

Certain products, large orders, and custom floral commissions may require more than one day of advance notice. If next-day delivery is unavailable or our daily capacity has been reached, the customer must select another available date.

An order is not confirmed until payment has been successfully processed and Petal and Pour has accepted the order.

DELIVERY DATES AND TIME WINDOWS

We will make reasonable efforts to complete delivery on the scheduled date and within the delivery window selected or confirmed for the order. Delivery windows are estimates and do not constitute a guarantee of an exact arrival time unless Petal and Pour expressly confirms a specific time in writing.

Traffic, weather, road closures, building access restrictions, earlier delivery delays, emergencies, and other circumstances outside our reasonable control may affect arrival times. If we become aware of a material delay, we will make reasonable efforts to contact the customer using the contact information provided with the order.

DELIVERY INFORMATION

Customers are responsible for providing complete and accurate information, including the recipient’s name, delivery address, unit or suite number, buzzer code, telephone number, and any necessary building, parking, security, or access instructions.

Please review all delivery information before submitting the order. Address changes requested after an order has been accepted are subject to availability and may require an additional delivery fee. Petal and Pour is not responsible for delays or unsuccessful delivery caused by incorrect, incomplete, or outdated information supplied by the customer.

RECIPIENT AVAILABILITY AND DELIVERY COMPLETION

The customer is responsible for ensuring that the recipient or an authorized person is available to receive the order during the scheduled delivery window.

Delivery may be completed by handing the order to the recipient, another person reasonably believed to be authorized to accept it, or a concierge, reception desk, security desk, or other authorized representative at the delivery address.

If no one is available, Petal and Pour may, when reasonably safe and appropriate, leave the order in a protected location at the delivery address. We may create a photographic or video record showing the condition and placement of the order at the time delivery is completed. We will not leave flowers where, in our reasonable judgment, they may be exposed to unsafe conditions, theft, severe heat or cold, precipitation, or another material risk.

Once an order has been delivered in accordance with the supplied instructions, responsibility for promptly bringing the flowers indoors and providing appropriate care passes to the recipient. Petal and Pour is not responsible for loss, theft, weather exposure, delayed collection, improper handling, lack of water, pets, or other damage occurring after completed delivery, except to the extent otherwise required by applicable law.

UNSUCCESSFUL DELIVERY AND REDELIVERY

If delivery cannot be completed because of an incorrect or incomplete address, inaccessible property, unavailable recipient, refusal of delivery, missing access information, unsafe conditions, or another circumstance outside Petal and Pour’s reasonable control, we may attempt to contact the customer or recipient.

If the order cannot be safely delivered, it may be returned to the studio. Redelivery, an alternative delivery arrangement, or studio collection may be offered at Petal and Pour’s discretion and is subject to availability. An additional delivery fee may apply.

Because floral products are prepared for a particular date and are perishable, an unsuccessful delivery caused by circumstances outside Petal and Pour’s reasonable control is not eligible for a refund or exchange under our policy. This does not limit any rights that cannot be excluded under applicable law.

DELIVERY TO BUSINESSES, VENUES, HOSPITALS, AND OTHER FACILITIES

Deliveries to offices, hotels, hospitals, schools, event venues, condominiums, and other managed properties are subject to the facility’s access, security, reception, and delivery rules. Delivery to an authorized reception, concierge, security desk, loading area, or other location designated by the facility will constitute completed delivery.

The customer is responsible for confirming in advance that the facility will accept floral deliveries and for providing any necessary recipient details, room information, department, event contact, vendor access instructions, loading information, or delivery restrictions.

STUDIO PICKUP

Studio pickup is available by appointment only during the pickup date and time window selected or confirmed for the order. The applicable pickup location will be disclosed before purchase, and detailed arrival and collection instructions may be included in the order confirmation or subsequent pickup notification.

Customers should bring the order number and the name associated with the order. If another person will collect the order, the customer is responsible for providing that person with the necessary order and pickup information. Release of the order to a person who provides the correct order details will constitute completed pickup.

Customers are responsible for transporting flowers carefully and for protecting them from heat, cold, wind, precipitation, and movement during transportation. Petal and Pour is not responsible for damage occurring after the order has been collected, except to the extent otherwise required by applicable law.

LATE OR MISSED PICKUP

Customers are responsible for collecting their orders during the selected pickup window. If you expect to be late or unable to collect your order, please contact us as soon as possible. An alternative arrangement may be offered at Petal and Pour’s discretion but cannot be guaranteed.

Orders not collected during the agreed pickup period remain perishable. Late collection, reduced freshness caused by delayed collection, or failure to collect does not qualify for a refund or exchange under our policy. This does not limit any rights that cannot be excluded under applicable law.

ORDER CONDITION AND QUALITY CONCERNS

Please inspect the order promptly following completed delivery or studio pickup. Claims concerning an order that is damaged, incorrect, or materially non-conforming must be submitted within four hours in accordance with our Return and Refund Policy.

CANCELLATIONS AND ORDER CHANGES

Cancellation, refund, exchange, and order-change eligibility is governed by our Return and Refund Policy. Delivery or pickup arrangements do not extend an applicable cancellation deadline.

CUSTOM ORDERS, WEDDINGS, AND EVENTS

Custom floral commissions, weddings, events, installations, rentals, and other specially arranged services may be governed by an order-specific written confirmation, proposal, or separate agreement. If an order-specific written term conflicts with this Policy, the order-specific term will govern to the extent permitted by applicable law.