Privacy Policy

Last updated: August 26, 2026

Petal and Pour operates this website and online store, including all related content, products, features, tools, and services. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit petalnpour.ca, place an order, arrange delivery or studio pickup, submit an inquiry, or otherwise communicate with us.

By interacting with our website or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy. Where consent is required by law, we will obtain consent in an appropriate manner.

Personal Information We Collect

The personal information we collect depends on how you interact with Petal and Pour and may include:

• Contact information, including your name, email address, telephone number, billing address, delivery address, and studio pickup details.

• Order and transaction information, including the products you view, add to your cart, purchase, return, exchange, or cancel; selected product options; order value; payment status; and transaction history.

• Delivery and pickup information, including the selected date and time, recipient information, delivery instructions, access instructions, and other details needed to complete an order.

• Recipient information, including the recipient’s name, address, telephone number, delivery instructions, and any message provided for a card.

• Payment information, which is collected and processed securely by Shopify and authorized payment providers. Petal and Pour does not receive or store your complete credit or debit card number.

• Account information, if customer accounts are available and you choose to create one, including your login credentials, preferences, saved information, and account activity.

• Communications, including information submitted through contact forms, wedding or event inquiry forms, email, telephone, SMS, or other communications with us.

• Device and usage information, including your IP address, browser type, device information, network connection, cookie identifiers, pages viewed, and information about how and when you interact with our website.

• Marketing preferences, including whether you have consented to receive marketing communications and whether you have unsubscribed or changed your communication preferences.

Please avoid including sensitive or unnecessary personal information in card messages, delivery instructions, or inquiry forms.

How We Collect Personal Information

We may collect personal information:

• Directly from you when you place an order, create an account, complete a form, select delivery or pickup options, communicate with us, or otherwise provide information.

• From another person who places an order, submits an inquiry, or provides recipient information on your behalf.

• Automatically when you visit or interact with our website through cookies, pixels, and similar technologies.

• From Shopify and service providers that assist with payments, scheduling, order fulfilment, delivery, pickup, website operation, analytics, security, fraud prevention, advertising, and communications.

• From advertising, analytics, social media, or other business partners where permitted by law.

If you provide personal information about a recipient or another individual, you are responsible for ensuring that you are authorized to provide that information for the purposes described in this Privacy Policy.

How We Use Personal Information

We may use personal information for reasonable business purposes, including:

• Processing payments and completing transactions.

• Preparing and fulfilling floral orders.

• Arranging local delivery or studio pickup.

• Confirming selected delivery or pickup dates and times.

• Sending order confirmations, payment information, delivery updates, pickup instructions, and other transactional notifications.

• Responding to contact forms, wedding inquiries, event inquiries, questions, and customer-service requests.

• Creating and managing customer accounts.

• Personalizing website content, product recommendations, and shopping experiences.

• Understanding and improving our website, services, products, and customer experience.

• Providing marketing and promotional communications where you have consented or where otherwise permitted by applicable law.

• Presenting or measuring personalized advertising based on your interactions with our website, subject to applicable consent requirements and privacy choices.

• Detecting, investigating, and preventing fraud, security incidents, unlawful conduct, or misuse of our services.

• Maintaining accounting, tax, insurance, and business records.

• Enforcing our terms and policies.

• Complying with legal, regulatory, and governmental requirements.

Email, SMS, and Marketing Communications

We may use the email address or telephone number provided with an order to send transactional communications, including:

• Order confirmations.

• Payment and order-status information.

• Delivery updates.

• Studio pickup instructions.

• Ready-for-pickup notifications.

• Responses to customer inquiries.

• Important service or policy notices.

Transactional communications relate directly to an order, service, account, or inquiry and may still be sent if you choose not to receive promotional communications.

We may also send promotional emails or text messages where you have provided consent or where otherwise permitted by applicable law. Promotional communications may include information about products, seasonal collections, services, events, availability, offers, or other Petal and Pour updates.

You may withdraw your consent at any time by using the unsubscribe link included in an email, following the opt-out instructions provided in a text message, or contacting us directly. Opting out of promotional communications will not prevent you from receiving necessary communications concerning an existing order, payment, delivery, pickup, account, or customer-service request.

This Privacy Policy describes how information may be used. It does not, by itself, constitute consent to receive commercial electronic messages where separate consent is required by law.

Personalized Advertising

We may use information about your interactions with our website, including pages viewed, products viewed, items placed in your cart, purchases, device information, and cookie identifiers, to personalize your shopping experience and present or measure advertising.

This may involve Shopify, analytics providers, advertising platforms, social media platforms, or other business partners. Depending on applicable law and your location, these activities may be subject to consent, opt-out, or other privacy choices.

Where required, you may manage these choices through our cookie banner, customer privacy settings, data-sharing opt-out page, browser settings, or other controls provided on our website.

How We Disclose Personal Information

We may disclose personal information to service providers and business partners when reasonably necessary to operate our business, provide our services, fulfil orders, communicate with customers, and provide or measure advertising.

These parties may include:

• Shopify, which hosts and operates our online store.

• Payment processors and financial institutions.

• Delivery, scheduling, and studio-pickup service providers.

• Email and SMS communication providers.

• Website hosting, technology, analytics, security, and fraud-prevention providers.

• Advertising, marketing, and social media partners, subject to applicable consent requirements and your privacy choices.

• Accountants, legal advisers, insurers, and other professional advisers.

• Government authorities, regulators, courts, or law-enforcement agencies where disclosure is required or permitted by law.

We may also disclose information:

• When you direct or authorize us to do so.

• To complete a delivery or provide a requested service.

• To protect Petal and Pour, our customers, our service providers, or other individuals.

• In connection with a proposed or completed business transaction, such as a sale, financing, restructuring, merger, or transfer of business assets.

Depending on their role, service providers and business partners may process information on our behalf or according to their own privacy notices and legal obligations.

Petal and Pour does not sell customer lists or personal information for monetary consideration. However, certain disclosures associated with personalized or targeted advertising may be legally defined as “selling” or “sharing” in some jurisdictions. Where applicable, we will provide the privacy choices required by law.

Relationship with Shopify

Our online store is hosted by Shopify. Shopify collects and processes certain personal information to provide website, checkout, payment, security, fraud-prevention, analytics, and related services.

Information submitted through our website may be transmitted to Shopify and its service providers in Canada, the United States, or other jurisdictions. Shopify may also process information in connection with features and enhanced services enabled for our store.

For more information about Shopify’s privacy practices and your rights regarding information processed by Shopify, please review the Shopify Consumer Privacy Policy or visit the Shopify Privacy Portal.

Cookies and Similar Technologies

Our website uses cookies, pixels, and similar technologies. Some cookies are necessary to:

• Maintain your shopping cart.

• Remember checkout information.

• Process payments.

• Prevent fraud.

• Maintain website security.

• Provide essential website features.

We may also use non-essential cookies and similar technologies to:

• Understand website performance and customer interactions.

• Remember preferences.

• Personalize website content and product recommendations.

• Present advertisements that may be more relevant to your interests.

• Measure the effectiveness of advertising and promotional campaigns.

Where consent is required, non-essential cookies and advertising technologies will be used according to the choices available through our cookie banner and customer privacy settings.

You may also control certain cookies through your browser settings. Disabling necessary cookies may affect website functionality or prevent you from completing an order.

International Processing

Shopify and some of our service providers or business partners may store or process personal information outside Canada.

When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement agencies, regulators, or government authorities as permitted by applicable law.

Petal and Pour remains responsible for personal information under our control and takes reasonable steps to select service providers that maintain appropriate privacy and security safeguards.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary to:

• Fulfil the purposes described in this Privacy Policy.

• Process and document transactions.

• Provide customer service.

• Maintain customer accounts.

• Resolve disputes, refunds, or chargebacks.

• Prevent fraud and protect our business.

• Meet accounting, tax, insurance, and legal obligations.

• Enforce our agreements and policies.

When personal information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of, subject to applicable legal and technical requirements.

Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Payments are processed through Shopify and authorized payment providers. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

You are responsible for protecting any customer-account credentials and should not share your password or login information with another person.

Your Privacy Rights and Choices

Depending on where you live and applicable law, you may have the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate or incomplete personal information.

• Ask how your personal information has been used or disclosed.

• Withdraw consent where the information is not required to complete a transaction or meet a legal obligation.

• Request deletion of personal information where required or permitted by law.

• Opt out of promotional email or SMS communications.

• Manage cookies and personalized advertising choices.

• Submit a complaint concerning our handling of personal information.

We may need to verify your identity before completing a privacy request. Certain information may need to be retained for legal, accounting, fraud-prevention, security, or contractual purposes.

We will not discriminate against you for exercising a privacy right available under applicable law.

If you are not satisfied with our response to a privacy concern, you may contact the Office of the Privacy Commissioner of Canada or another privacy authority with jurisdiction over your concern.

Third-Party Websites and Links

Our website may contain links to websites, social media platforms, or services operated by third parties. Petal and Pour is not responsible for the privacy, security, accuracy, or content practices of third-party websites or services.

We encourage you to review the privacy policies of third parties before providing personal information.

Children’s Privacy

Our website and services are not directed toward children. We do not knowingly collect personal information from children without the consent of a parent or legal guardian.

If you believe a child has provided personal information to us without appropriate consent, please contact us so that we can review and, where appropriate, delete the information.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our services, technology, business practices, legal obligations, or privacy requirements.

The revised version will be posted on this page with an updated “Last updated” date. Where required by law, we will provide additional notice or request consent concerning material changes.

Contact Us

For questions, requests, or complaints concerning this Privacy Policy or the handling of personal information, please contact:

Privacy Contact
Petal and Pour
Toronto, Ontario, Canada
Email: petalandpourservice@gmail.com

Mailing information may be requested through the email address above.